Refund policy

Exceptions / non-returnable items
Unfortunately, because of the nature of tattoo equipment. All tattoo supplies are non-refundable or exchangeable. All sales are final on all tattoo supplies including aftercare. No exceptions. 

We have a 14-day return policy which applies to clothing only, which means you have 14 days after receiving your merch to request a return. All tattoo supply sales are final. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@theblackmark.com.au Please note that returns will need to be sent to the following address: 57 High Street, Northcote, VIC 3070 

If your return is accepted, you will need to post the item back with the postage paid by you. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact@theblackmark.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
All sales are final, there are no refunds on tattoo equipment. 

 

Warranty
All tattoo machines are covered by a 12 month warranty. If there is any issues with your machine or you feel it is not running how it should, please contact us at contact@theblackmark.com.au